Policies – MAOR Jewellery

Shipping Policy

Orders are processed within 1-2 business days. Standard shipping takes 3-5 business days within the US. International shipping times vary by destination. All orders include tracking information.

Return Policy

We accept returns within 30 days of purchase. Items must be unworn, in original condition with all tags attached. Custom pieces and sale items are final sale. Return shipping is the customer’s responsibility.

Refund Policy

Refunds are processed within 5-10 business days after we receive your return. Original shipping fees are non-refundable. Refunds will be issued to the original payment method.

Privacy Policy

We collect necessary information to process your orders and improve your shopping experience. Your data is protected and never shared with third parties without consent.

Terms of Service

By using maorjewellery.com, you agree to our terms. We reserve the right to refuse service, limit quantities, or cancel orders at our discretion.

Payment Methods

We accept all major credit cards, PayPal, and Apple Pay. All transactions are secure and encrypted.

Product Care

Our jewellery requires proper care. Avoid contact with water, chemicals, and perfumes. Store pieces separately to prevent scratching.

Warranty

All jewellery comes with a 1-year craftsmanship warranty covering manufacturing defects. Normal wear and tear is not covered.

Gift Cards

Gift cards are valid for 12 months from purchase date and cannot be redeemed for cash.

Special Orders

Custom pieces require a 50% deposit and are non-refundable. Production time varies by design complexity.

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