Customer Care – MAOR Jewellery
Your Shopping Experience
At MAOR Jewellery, we’re committed to providing exceptional service throughout your shopping journey. Here’s how we can assist you:
Order Assistance
- Track your order status anytime
- Modify orders before shipment
- Cancel unprocessed orders
- Request duplicate invoices
Product Information
- Detailed sizing guides for all jewellery
- Metal quality and gemstone specifications
- Care instructions for each collection
- Styling recommendations
Shipping Services
- Free standard shipping on all orders
- Express delivery options available
- International shipping to 50+ countries
- Package tracking from dispatch to delivery
Returns & Exchanges
- 30-day hassle-free returns
- Easy online return process
- Instant exchanges for alternate sizes
- Quality inspection guarantee
Jewellery Care
- Professional cleaning advice
- Resizing services
- Repair estimates
- Long-term maintenance tips
Common Questions
How do I know my ring size?
Use our printable sizing guide or visit any local jeweller for professional measurement.
What if my item arrives damaged?
Contact us immediately – we’ll arrange prepaid return shipping and expedited replacement.
Can I engrave my jewellery?
Most of our pieces can be personalized with custom engraving.
Do you offer gift wrapping?
All orders include complimentary luxury gift packaging.
For immediate assistance, please use our contact form. Our customer care team responds within 24 hours on weekdays.